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Privacy Policy

Natural Enhancement (UK) Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://naturalenhancement.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of The General Data Protection Regulation (GDPR) (EU) 2016/679 and The Data Protection Act 2018
 (the Act), the data controller is Natural Enhancement (UK) Ltd of Unit 13, River View Commercial, 8 Kew Bridge Road, Brentford, Middlesex, United Kingdom, TW8 0EF.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.naturalenhancement.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, date of birth, gender, marital status, address, e-mail address and phone number, financial and credit card information, health information, personal description and photograph.

Uses made of the information

We use information held about you in the following ways:

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We may disclose your information to third parties including:

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on a HIPAA compliant third party secure servers. Any payment transactions will be encrypted using SSL technology and certified Level 1 PCI DSS compliant. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies as described here.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other computing device (your device) if you agree. Cookies contain information that is transferred to your device’s hard drive.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for strictly necessary cookies, all cookies will expire after a minimum period of 30 minutes up to maximum period of 12 months.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Required cookies

Path Secure Expires (UTC) Name Sample Content Purpose
CaseRetrieve.aspx.vb
CatalogueRetrieve.aspx.vb
CustomContentProcess.aspx.vb
CustomContentRetrieve.aspx.vb
FavoriteProcess.aspx.vb
FileRetrieveExternal.aspx.vb
FormProcess.aspx.vb
FormProcessv2.aspx.vb
ForumEditor.aspx.vb
ForumRetrieve.aspx.vb
LogOutProcess.aspx.vb
MemberProcess.aspx.vb
OrderRetrievev2.aspx.vb
PaymentProcess.aspx.vb
PaymentProcessCardia.aspx.vb
PaymentProcessDIBS.aspx.vb
PaymentProcessDPS.aspx.vb
PaymentProcessGoogle.aspx.vb
PaymentProcessHPay.aspx.vb
PaymentProcessValitor.aspx.vb
ProductRetrieve.aspx.vb
RatingProcess.aspx.vb
ReferAFriendProcess.aspx.vb
RSSRetrieve.aspx.vb
ZoneProcess.aspx.vb
No Usually is set to one year, but in some places the expiration date for this cookie is not set, and it this case it will last for a duration of a session (30 minutes) VID{0} - siteID number (eg. 4236234) EntityID cookie - identifies logged in users in SecureZones.
CampaignProcess.aspx.vb
LogOutProcess.aspx.vb
OrderRetrievev2.aspx.vb
ZoneProcess.aspx.vb
No Usually is set to one year, but in some places the expiration date for this cookie is not set, and it this case it will last for a duration of a session (30 minutes) VSV{0} - siteID bgkzg4451y4eeaugwepnddam It is used in conjunction with the VID cookie to keep track of logged in entity. It helps to identify the secure zone where the entity is logged in.
(It is actually the ASP.NET_SessionId associated to a logged in entity (VID) for a secure zone)
CatalogueRetrieve.aspx.vb
OrderRetrievev2.aspx.vb
No Default session timeout (30 minutes) SelectedRateKey alpha numeric It holds the selected shipping options for some shipping providers.
CatalogueRetrieve.aspx.vb
OrderRetrievev2.aspx.vb
No Default session timeout (30 minutes) CartID 8b95def4-d102-4908-870d-4a414ba79702 Keeps track of current shopping cart
all pages No Default session timeout (30 minutes) ASP.NET_SessionId fgthhi4451y4eeaugsrtyu43e System session cookie
Ap.aspx.vb No It is not seen by the user (it is set in a page which makes a redirect to another page were it is removed) CHANNEL_AFFILIATE 1 Used for affiliate programs.
FB/Authorize.aspx.vb
FB/Login.aspx.vb
No Default session timeout (30 minutes) FBKEY alpha numeric string Used for login into secure zones with Facebook account
FB/Authorize.aspx.vb
FB/Login.aspx.vb
No Default session timeout (30 minutes) FBRURL http://www.mysite.com/FB/LinkToContact.aspx Used for login into secure zones with Facebook account. Return URL from FB
FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) AuthProcessUrl http://www.mysite.com/ZoneProcess.aspx?ZoneID=.. Process FB User login authorization in our system.
It is used when the user authenticates with success in Facebook and he is redirected back to our system.
FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) SNU 0 or 1 Flag with specify if the user will be automatically subscribed to a secure zone when it comes back from Facebook authentication.
FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) ZID 4236234 Holds the zone id were the user needs to be logged in when it comes backs from Facebook authentication.
FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) PID 4231438 Holds the page id of pager were the user needs to be redirected when it comes backs from Facebook authentication.

Performance and tracking cookies

Path Secure Expires (UTC) Name Sample Content Purpose
CampaignProcess.aspx.vb No It is not seen by the user (it is set in a page which makes a redirect to another page were it is removed) CHANNEL_CAMPAIGN 1 Used for analyzing clicks in emails
OrderRetrievev2.aspx.vb
ZoneProcess.aspx.vb
No 30 minutes VISID{0} - siteId d5c520ef-cf07-412e-a56d-d2872e419ff9#www.mysite.com#28.06.2012 12:20:58.381 This track visit session identifier which is used to aggregate page usages. It is actually used in all front end pages
OrderRetrievev2.aspx.vb
ZoneProcess.aspx.vb
No 30 minutes ANONID{0} - siteId 53f46c5e-f285-4ff9-abad-af1009382bc6 Usually is used in conjunction with VISID cookie for the same purpose
OrderRetrievev2.aspx.vb
ZoneProcess.aspx.vb
No 30 minutes ANONID_FS{0} -siteId 27.06.2012 15:05:51.364 ANONID_FS hold only the creation date of the ANONID cookie.
all pages No N.A. visitorDeviceClass desktop, tablet, phone, etc. Identifies if the visitor uses a tablet/iPhone/Desktop to display the dedicated layout of the site

Contact

Questions, comments and requests regarding this Cookies Policy are welcomed and should be addressed to info@naturalenhancement.co.uk

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@naturalenhancement.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The GPDR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How long we will store your data

Natural Enhancement will store your data until you notify us to remove it. We may have to retain some data for tax, legal or regulatory purposes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@naturalenhancement.co.uk

May 25th 2018